tag:blogger.com,1999:blog-5810004648766820675.post3603349347266806002..comments2024-03-29T07:13:32.093+00:00Comments on Robert Schwandl's Urban Rail Blog: BERGEN BybaneRobert Schwandlhttp://www.blogger.com/profile/13156288779783738076noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-5810004648766820675.post-20364423164146829302014-03-02T17:56:35.919+00:002014-03-02T17:56:35.919+00:00Why do you always think about the bad things only?...Why do you always think about the bad things only? Read this article Bergens tidende wrote about you as a "German expert": http://www.bt.no/nyheter/lokalt/bybanen/Tysk-ekspert-slakter-Skyss-2958840.html#.UxNulON5MrU<br />"Europe´s most expensive day ticket, unusable linemap and invisible busstops. The German public transport expert Robert Schwandl isn´t gracious with Skyss."kallegurghttps://www.blogger.com/profile/10623241672313353008noreply@blogger.comtag:blogger.com,1999:blog-5810004648766820675.post-74198137280496233862013-09-05T07:56:05.869+01:002013-09-05T07:56:05.869+01:00The "bybanen" should never have been bui...The "bybanen" should never have been built. It occupies large areas where electric or gas busses would be more effective. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5810004648766820675.post-33107019385459486872013-09-03T12:29:16.205+01:002013-09-03T12:29:16.205+01:00Interesting article! Having moved here as an adult...Interesting article! Having moved here as an adult from a country where Cars are the norm, I learnt using a bus here. Oft times I´ve felt stupid not being able to find unmarked invisible bus stops, with different names in either direction, figuring out times from the supposed time bus left point A. I still, rarely, get lost, or stuck out in the middle of nowhere--but have always luckily had wonderful, kind drivers who went out of their way, on their off time, to make sure I got back to a recognizable place. The bus drivers go out of their way to wait, to help best they can. Maybe the public transport here has many things which could be improved, but I appreciate it is as good as it is---and am extremely impressed with all the comments that other places have even better public transport! Well done, looking forward to any improvements here.<br /><br />And I like the music on the last stops of bybanen,)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5810004648766820675.post-80314627008581775322013-09-03T11:22:32.233+01:002013-09-03T11:22:32.233+01:00Most of your observations are spot on. However, as...Most of your observations are spot on. However, as a previous commenter states, things used to be much worse. For instance, only a few years ago, bus stops did not have individual time schedules - they only showed the time the bus were supposed to leave the first station, and you had to calculate estimated time. Using the bus system felt like a chore (this is perhaps one of the reasons "bus" still is a foul word for many people in Bergen).<br /><br />When Bybanen (the light rail) opened, things changed as Skyss was established and there was an increased focus on customer experience. Routes are more effective (major lines run more frequent), proper time scedules are in place, and finally real-time monitors are being installed at major stops. Bybanen of course, is itself a major step forward.<br /><br />However, it's obvious that Skyss or Bybanen would have a lot to gain by acquiring (or hiring) service design competence. For instance, the doors on the Bybanen cars are too few, and open too slowly, which leads to minor annoyances and perceived time loss as people queue up to validate tickets (the quite slow valdation machines are placed right at the entrance, and the subsequent queue through the car door delay the departure). When the cars are expanded from 5 to 7 sections, there is an obvious opportunity to make things right, by installing better (and faster) doors. But instead, the opposite is happening - the two new sections will only have one door (in total), meaning relative door capacity actually goes down. (Article in Norwegian: http://www.bt.no/nyheter/lokalt/--For-fa-dorer-sinker-Bybanen-2948347.html)<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5810004648766820675.post-63608955860796822752013-09-03T10:10:28.465+01:002013-09-03T10:10:28.465+01:00Excellent expert review. I moved here in 2009 havi...Excellent expert review. I moved here in 2009 having spent about a decade in seven different Swedish and European cities (as vagabond academic witout a driver's license), so I also have some experience of public transport, and there is no question that Bergen is the worst that I have ever experienced in this respect. Thank you for articulating some of the deficiencies.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5810004648766820675.post-7077727951148631652013-09-03T09:59:31.069+01:002013-09-03T09:59:31.069+01:00Good article, I agree with all the points. Looks l...Good article, I agree with all the points. Looks like the article on bt.no is hotly discussed.<br />One thing missing (probably you didnt take Bybanen at night) is the night fare on weekends.<br />It is 60NOK to take the bus bybanen if you want to go home in the night, no matter of distance, so from Byparken to Danmarksplass for exemple, totally ridiculous. It is not included in the monthly ticket and is obviously a result of a deal with the taxi organisations. Irresponsible from the communal side. Interest should be to get people home safe and quick from the city center. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5810004648766820675.post-66551385721283715232013-09-03T08:30:22.594+01:002013-09-03T08:30:22.594+01:00Hello, good article, in line with what I observed....Hello, good article, in line with what I observed. I moved from the Netherlands to Bergen some years back and followed the development. When "Tide" was in charge it was really bad (bus stops without names, or different names on either sides of the street, a vague time schedule and busses leaving the stop before they were supposed to arrive. In my opinion, Skyss did a good job improving the schedules, naming, the route map, apps are great, but there’s still a lot to do since "Tide" left such a mess behind.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5810004648766820675.post-89937720663202128612013-09-02T23:31:18.928+01:002013-09-02T23:31:18.928+01:00Great article!
Finally a skilled person that can p...Great article!<br />Finally a skilled person that can point out exactly what is wrong with the public transportation service in Bergen/Hordaland.<br /><br />Skyss are, unfortunately, amateurs in the public transportation business. They have no focus on customer experience. It is sad that so many loyal customers (and even tourists) will have to live with this low service-level.Anonymousnoreply@blogger.com